Common Questions

I have a question about an order I placed using a coupon from FreeShipping.org. Who do I contact?
If you have any questions about an order you placed, you need to contact the merchant you placed that order with. FreeShipping.org doesn't have access to any information regarding customer orders.

I found a great coupon code. How do I share it with FreeShipping.org?
There are two ways to share a coupon or offer you found with FreeShipping.org. You can either leave a comment using the form located at the bottom of the merchant page or you can send us an email using the contact form.

I want to unsubscribe from email alerts or the FreeShipping.org newsletter. How do I do this?
If you wish to unsubscribe from FreeShipping.org email alerts, click the button at the bottom of the alert that reads, "Stop Coupon Alerts." Each merchant you signed up to receive alerts for must be stopped separately. To unsubscribe from the email newsletter, simply click the "unsubscribe" link located within the bottom of the email.

I tried to use a valid coupon, but it didn't work with my order. Why?
At FreeShipping.org our goal is to provide you with the most accurate information about coupons. In some cases a merchant will decide to change a coupon's expiration date without notifying us. It's also possible they failed to provide us with all of the necessary order qualifications. Sometimes an offer requires a minimum purchase or excludes specific items. If your order meets requirements, but the coupon still doesn't work, contact the merchant for additional details.

My credit card is being charged for a monthly free shipping service. Why?
If you are being charged for a monthly free shipping service it's likely that you signed up for a FreeShipping.com membership. FreeShipping.org is not associated with FreeShipping.com, and you will need to contact their customer service department regarding the charges.

I want to get my store listed on FreeShipping.org. How can I do this?
If you would like your store or business to appear on FreeShipping.org, send us your information using the sign-up form. While we can't guarantee your store will get featured on the site, we keep all submissions on file for future additions.


Contact FreeShipping.org

We love to hear from you! If you have any questions or comments about FreeShipping.org, get in touch with us using the mailing address or email form below.

FreeShipping.org
8010 S. CR5, Suite 204
Windsor, CO 80528

Contact Us

Your Name:

Your Email:

Subject:

Message: