How to Bypass Phone Systems and Get Better Customer Service

The thought of waiting on hold to adjust a bill, rescind a charge, or haggle for a lower price is enough to occasionally deter me from picking up the phone. Sound familiar?

That is why it is so important to be able to get a customer service rep on the phone ASAP!

A Web site called GetHuman.com makes this goal possible. The site can save you time - and money. Get Human is one massive list of corporate phone numbers and suggestions to get to a live customer service representative on the phone quickly. I tested out three numbers with differing results.

Call 1: Abercrombie & Fitch
By following the instructions at GetHuman.com I was speaking with a person from A&E in fifteen seconds.

Call 2: AT&T Wireless
Within thirty seconds I had a live customer service agent on the line by using the GetHuman.com tips. The agent helped me switch the primary line on our family plan from my number to my Hubby's number, a task I have been meaning to do for weeks.

Call 3: Fidelity
I gave up after sitting on hold for 6 minutes and 30 seconds. Grrr! Although to be fair, the GetHuman.com tips quickly got me into the queue for a real person. It was the start of a holiday weekend so perhaps that had something to do with it.

Get Human has been "created by the voices of millions of consumers who want to be treated with dignity when they contact a company for customer support". Learn how you can participate in the GetHuman movement.